Privacy Policy

1. INTRODUCTION

Welcome to ZoopDesk. We write this policy to help you understand what information we collect, how we use it, what we are responsible for, and what choices you have about it. In the Privacy Notice, 'platform', 'we', 'our' or 'us' refers to ZoopDesk, and 'you, user, customer, or yours' refers to you, the one who takes service from ZoopDesk. Therefore, when you visit our website, use our services, or provide your personal information to ZoopDesk, you agree to the terms of this Privacy Policy Statement.

It is recommended to you read the privacy policy prior before signing up for any service.

2. THE INFORMATION WE COLLECT

Majorly, the data we gather comes from your end when you visit our website, sign-up for a service, or engage in customer support activity. The information we collect may include PII or other data that could identify you personally, such as:

• Your full name
• Cookies
• Contact information [Phone number, Email address]
• Payment information [Collected, but not stored by ZoopDesk authority]
• IP addresses, Browser details, Device Information, and more
• Live chat messages
• Telephone & email conversations
• Other personal information that your enter voluntarily

We do not gather information knowingly from children under the age of 16 as per the Children’s Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR).

3. COOKIES

We use cookies on this site and do not link the information we store in cookies to any personally identifiable information you entered while on our site. The cookies are utilized by the analytics software to track and target prospective customers. You can refuse cookies by disabling them off in the browser.

4. PURPOSE OF DATA COLLECTION

We list out all the prominent use of the collected information.

• The collected information helps in the provision of designated service(s) to you.
• To communicate important information and deals to you through email, web, or telephone.
• To gain access to customer’s servers remotely to troubleshoot issues under the managed services.
• The collected information helps to personalize the web experience according to the individual fluctuating requirements.
• Understand & improve our services offerings, develop new services with the respective client knowledge base.
• Legal compliance

5. SERVER DATA

ZoopDesk facilitates services that prominently include Hardware-as-a-Service, Datacenter Colocation, IT Managed Services, and Server Security to individuals or organizations. When delivering these services, we don’t determine the purposes and means of processing any single bit of data that our users may store or transit through those services. Each ZoopDesk customer understands the sensitivity of their data assets and deploys suitable strategies to safeguard it and may request ZoopDesk to assist, when required, in protecting the data. Importantly, ZoopDesk does not store customer passwords or private SSH keys and has no access to customers’ server data.

6. SECURITY OF YOUR INFORMATION

ZoopDesk is thoroughly committed to taking appropriate security measures to safeguard the confidentiality of the information in our possession. Notably, the databases with users’ data are accessible only by ZoopDesk teams, who are bound by a confidentiality and non-disclosure agreement.

7. DATA SHARING

ZoopDesk does not share, sell, rent, or trade personally identifiable information with third parties.

8. CHANGES TO THIS POLICY

We may amend this Privacy Policy at any time. We will notify you when we update the Privacy Policy by revising the 'Last Updated' date at the top of this policy. We encourage you to review this Privacy Policy each time you visit the ZoopDesk platform. So you will have complete information about our privacy practices and the choices available to you.

9. WHERE TO DIRECT QUESTIONS OR CONCERNS

If you have any questions or concerns regarding ZoopDesk privacy, send us a detailed message at this address - xyz@zoopdesk.com. We will answer at the earliest possible.