Team Plans – Support That Isn't Quite Dedicated

For web hosting firms, Team Support Sages attempts to deliver best-in-industry server administration services and Helpdesk Support. We provide a variety of off-the-shelf plans as well as fully customizable solutions to meet your specific requirements.

Below are some of our most popular plans, which give the reliability of a dedicated support staff at a fraction of the cost, and are favoured by small and medium-sized web hosting clients:

Features BASIC
/ Per Month
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Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2) Yes Yes Yes
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets 150 350 550
Instant Messenger Support Yes Yes Yes
Number of Live Chats 50 100 200
Number of Servers supported Unlimited Unlimited Unlimited
The Number of Servers <30 <80 <150
24/7 Service Monitoring 40 80 100
24/7 Proactive Server Management 10 Servers ($500 value) 20 Servers ($1000 value) 40 Servers ($2000 value)
Admin Hours 25 50 75
Setup time (except weekends) 24 hours 24 hours 24 hours
Guaranteed Response Time 40 min. 30 min. 20 min.
Average Response Time 30 min. 20 min. 15 min.
Average Resolution Time 12 hours 12 hours 12 hours
Server Setup, Optimisation & Hardening (one time) 2 4 10
Documentation No Yes Yes
Regular Weekly meetings with Management & Team Yes Yes Yes
Individual / Team chat with techs Yes Yes Yes
Technical Blogs No No 4 Blogs / Month
Monthly Pricing ₹34,930 ₹55,930 ₹1,04,930
Add to Cart Add to Cart Add to Cart

Do you have a unique need or a combination of L1+L2+L3? Please let us know!

Frequently Asked Questions

Quasi provides you with a support staff that is as dependable as a Semi-Dedicated team, but shares resources with more than two clients. We can assist you with the following:

  • Migratory patterns
  • Server Administration
  • Communication platforms for teams, such as Slack
  • Face-to-face meetings once a month
  • The layer of escalation (Dedicated Account Manager, Direct reach to the management and more)

If the team that was assigned to you is unable to handle your problem. You can always contact the Account Manager assigned to you for assistance. Senior workers that are technically proficient in handling Level 3 issues on a priority basis are known as AMs.