Semi-Dedicated Support Team (Team Plans)

The semi-dedicated support team plan is a hybrid plan that combines the benefits of a dedicated staff with the cost-effectiveness of pooled assistance. According to the subscription plan parameters, a dedicated support crew is virtually shared between customers. Sharing a team lowers expenses tremendously, but it also limits access to all of the capabilities of a fully dedicated team. Plans for a semi-dedicated support workforce are not endless. One or more web hosting providers share the team you're utilising. Despite the fact that the staff allocated to you is just as capable as our specialised team, the fact that the team's responsibilities are split among the providers limits the support at times.

For example, in an emergency situation, we assume that the probability of both providers experiencing emergency issues at the same time is only 50%. In such emergency situations, our response and resolution time assurances will be impacted. Please refer to the plans below if you properly understand the aforementioned constraints with semi-dedicated designs. The pricing shown below are for a true semi-dedicated plan. For example, your support staff is shared by only one supplier, not three or four, because it would be shared support for us!

If this plan is out of your price range, take a look at our Partially Dedicated Support Plan.