Do you Actually Need Assistance from Support Team ?

The substantial rise in operational costs, along with sluggish business development, is the biggest stumbling block at this point. Some business owners decide against hiring professional support staff because they believe it will add to their already tight budgets.

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Features LITE
/ Per Month
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/ Per Month
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/ Per Month
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24x7x364 Support Yes Yes Yes
Server Monitoring Yes Yes Yes
Live Chat Support No No Yes (50 Chats)
No. of Tickets (L1+L2) 75 150 250
Number of L3 Tickets 5 10 20
Reply Time 30 Minutes 30 Minutes 30 Minutes
Avg. intent Time 6 Hours 6 Hours 6 Hours
Sales/Billing Escalation Yes Yes Yes
Supported OS Windows/Linux Windows/Linux Windows/Linux
Abuse Management Yes Yes Yes
Account Migrations 100 150 250
Backup Configuration Yes Yes Yes
Server Administration 10 Hours 20 Hours 30 Hours
Emergency Management Yes Yes Yes
Account Recover Yes Yes Yes
Basic Server Setup No 5 Servers 10 Servers
Control Panel Installation No 5 Servers 10 Servers
Price $750 $999 $1250
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